Q: Why is there a new Silent Ice TV?
A: Unfortunately our previous platform went into bankruptcy late in the off-season and we were forced to find a new provider who needed to build a brand new site. After a thorough search we decided on Rivur and they immediately starting building. Improvements have happened and will continue during the season.
Q: When will my game be available?
A: Our typical turnaround for film to be available on our website for on-demand streaming and download is 24-48 hours following the event.
Q: What is included with my pass purchase?
A: Your purchase will provide access to the live broadcasts, replays and downloads of the games.
Q: If I'm not available to watch live, can I watch it later?
A: YES. With your stream or package purchases, you have access to the live event and all archived events that are included in your purchase option.
Q: What is a "download only" purchase, and how do I use it?
A: A purchased download is a copy of the on-demand game. You will be able to download a copy of the event onto your device to watch at any time, forever! Find your downloads and games you purchased in the My Purchase section of your account.
Q: I don't see my account verification email when registering?
A: Please check your spam/junk folder of your registering email for an email from "Rivur" if you do not see it in your inbox. "Rivur Live" or "Rivur Suite" is our video streaming platform provider.
Q: Who do I contact with any problems viewing & download videos?
A: With any technology and internet, occasional issues with the signal may arise. There is a Viewing Tips page available that can help resolve most issues. If you're still experiencing a problem, please direct all questions to dmillard@silentice.com.
Q: Refunds and Exchanges.
A: Silent Ice TV is provided on an "as is" basis. We will not have any liability to you for the quality, cancellation or abandonment of any event or the failure to show any event as scheduled or advertised, nor where you are unable to watch any event on any specific platform device. All pay-per-view sales are final: there are no refunds for any reason. If you've purchased the wrong event, we will exchange it for another event of the same value.